Overview

1. Introduction        

2. What information do we collect from you?        

2.1 Your personal data        

2.2 How does Teleportel use personal data?        

3. Does Teleportel ever share personal information with third parties?        

4. Do we transfer personal information to other countries?        

5. How do we protect your personal information?        

6. Marketing Choices regarding your personal information        

7. How long do we retain your personal information?        

8. What happens if the privacy statement is changed?        

9. Your rights        

10. How to contact Teleportel?        

1. Introduction

Please read this privacy statement carefully.

This privacy statement explains how we use information that we collect about you if you are a Teleportel user or visitor to our sites. This statement applies to all our websites (teleportel.com, teleportel.be, teleportel.nl, teleportel.fr, vooyz.com), hereinafter called ‘the sites’, that are managed by Teleportel, Europe N.V. (with registration number BE 0 444.980.075) and business address Kapelbaan 15, 9255 Buggenhout, Belgium (Hereinafter “Teleportel”).

2. What information do we collect from you?

The information we receive and how we use it depends on what you do when you visit our website or use our Services.

1. Your personal data

Teleportel collects following types of personal information:

• Name
• E-mail address
• Telephone number
• IP address
• Invoicing details
• web analytics data
• Cookies

We collect personal information in different ways:

• Automatically, specifically via cookies. Cookies are small files placed on your computer by websites you visit. They are used everywhere to make websites work or work more efficiently, and to provide information to the owners of the website.
• When you provide it to us directly, such as by filling in a request for information, submitting information for administration and technical support, buying or providing items or services on our Sites, subscribing to a newsletter, or sending us a message.

2. How does Teleportel use personal data?

We may use the information that you have shared with us through this website and relevant Services for the following purposes:

1. To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites
2. Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:

1. operating the Sites;
2. Providing you with services described on the Sites;
3. Verifying your identity when you ask for technical support;
4. Responding to support tickets, and helping facilitate the resolution of any disputes;
5. Updating you with operational news and information about our Sites and services e.g.
   to notify you about changes to our Sites, website disruptions or security updates;
6. Carrying out technical analysis to determine how to improve the Sites and services
   we provide;
7. Monitoring activity on the Sites, e.g. to identify potentially fraudulent activity and to
   ensure compliance with the user terms that apply to the Sites;
8. Managing our relationship with you;
9. Managing our legal and operational affairs (including, managing risks relating to
   content and fraud matters);
10. Improving our products and services;
11. Providing general administrative and performance functions and activities; and

3. Where you give us consent:

1. Providing you with marketing information about products and services which we feel
   may interest you; and
2. Customizing our services and websites, like advertising that appear on the Site –
   where this involves the use of cookies or similar technologies – in order to provide a
   more personalized experience.

4. For purposes which are required by law.
5. For the purpose of responding to requests by government, a court of law, or law
   enforcement authorities conducting an investigation.

3. Does Teleportel ever share personal information with third parties?

Teleportel will not share personal information with any third party except as described in this privacy statement.

For normal business operations we may share certain personal information with Teleportel affiliated companies or with external companies we hire to perform services or work on our behalf.

We will disclose personal information to the following recipients:

1. Subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in Europe and the US and payment processing services which are located in the US and Europe; Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
2. Our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Europe and in the US;

Please note that, subject to applicable laws, we may disclose your personal information if we believe we are required to do so in order to comply with a law, regulation, court order, legal request or governmental request. In the event that all or part of our business is acquired by a third party, your information may be transferred to the new business owner to the extent relevant to the business in question and subject to the appropriate safeguards in place.

In addition, we may use and disclose your personal information to third parties if necessary to:

1. enforce this privacy statement and other rules regarding your use of this website;
2. protect our rights or property;
3. protect someone's health, safety or well-being;
4. comply with any law or regulation, court order or other legal process;
5. Investigate or take action regarding suspected fraud or illegal activity.

4. Do we transfer personal information to other countries?

We are based in Belgium, EU. Your data can be processed in Europe and the US. In certain cases, Teleportel may transfer personal data collected on the sites to our affiliates or third party service providers in other countries, but only for the purposes described in this privacy statement. In cases where personal data is transferred from Europe to other countries, we ensure that the same safeguards are in place as those provided by European data protection laws.

5. How do we protect your personal information?

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Belgium. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

6. Marketing Choices regarding your personal information

Where we have your consent (e.g. if you have subscribed to one of our e- mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself or by sending an email to marketing@teleportel.com and adding your email address and the word ‘unsubscribe’ in the subject of the mail.

7. How long do we retain your personal information?

We will only retain your personal information for as long as necessary to fulfill the purposes for which we may use it, as described in this privacy statement, or for as long as is necessary to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Teleportel services, you can request that we erase your personal information and close your Teleportel account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

8. What happens if the privacy statement is changed?

This privacy statement was last reviewed on the 1st of August 2020. We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. A copy of the latest version of this policy will always be available on this page.

9. Your rights

You have the right to access, modify and, where applicable, delete your personal data at any time and the right to restrict the use of your personal data in compliance with applicable laws. You can already access some of the personal information that we collect about you by logging in to your account.

You also have the right to object at any time, based on your specific situation, to any use or processing of your personal data that we have based on our legitimate interests.

In the event that we automatically process your personal data as part of a service to you or based on your consent, you also have the right to request a copy of your information in a structured, common and machine-readable format (also known as the right to data portability).

These requests can be sent via e-mail to lucdebacker@teleportel.com via regular mail to:

Teleportel

Kapelbaan 15

9255 Buggenhout

Belgium

Please note that we may ask you to show proof of identity (such as a copy of your identity card or passport) before we can execute your request.

If we have based the collection or use of your personal data on your consent, you also have the right to withdraw your consent at any time in the same way as it was provided or by sending a request in the manner described above.

If you are not satisfied with how your request is handled by us, you have the right to complain to the competent supervisory authority.

10. How to contact Teleportel?

If you have questions about this privacy statement or the way in which we manage your personal information, please contact us via our website or via the contact details mentioned in the section 'Your rights' above.