The technology is ideal for interaction between government and citizens. Providing information to the citizens on any topic and fulfilling formalities such as issuing drivers licenses, passports, visa, social security information, etc.. can all be done perfectly over distance.
The frequently asked questions can be pre-recorded while the less conventional and personal questions can be answered by a 'real' person who has access to the correct information. This service not only saves the government time and money but it increases the level of service to the citizens. The same systems can also be used as 'Tourist Desk' – providing Information to tourists visiting the city- or to assist immigrants 'in finding their way' in the regulations and bureaucracy. Moreover, the system can be combined with the language service offering of www.vooyz.com. This solution enables the assistance of a qualified interpreter to get a qualified interpreter in the discussion, within minutes following the request of the government co-worker. Also regional or national authorities can use the services to save costs and to provide better services, for instance federal tax authorities, medical or social security services. The systems can be integrated with legacy ICT systems and existing databases. The Government co-worker can scan, read, edit and print documents for the citizen. ID card readers can be connected to the system together with biometrical authentication technologies (signature and finger print recognition), etc.. In fact there is no difference in operations between using this system –from two different locations - or sitting at the same table.
