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Teleportel Europe N.V. and GDPR

Privacy Policy V 2018/5/01

1. We are Teleportel, Europe N.V. (with registration number BE 0 444.980.075 ) and business address : Kapelbaan 15, 9255 Buggenhout, Belgium (“Teleportel”) . This policy sets out how we handle your personal information if you’re an Teleportel user or visitor to our Sites. It applies across teleportel.com, teleportel.be, teleportel.nl, teleportel.fr, vooyz.com (The ‘sites’).

2. When we say ‘we’, ‘us’ or ‘Teleportel’ it’s because that’s who we are and we own and run the Sites.

3. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using each of the Sites. The rules vary by product and each product makes them separately available and seeks consent to them separately to this policy.

The type of personal information we collect

4. We collect certain personal information about visitors and users of our Sites.

5. The most common types of information we collect include things like: user-names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments, content you direct us to make available on our Sites (such as item descriptions) and web analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).

How we collect personal information

6. We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites.

7. We collect your personal information when you provide it to us when you complete download contact information, request for information, buy or provide items or services on our Sites, subscribe to a newsletter and email list, submit feedback, fill out a survey, or send us a communication.

Personal information we collect about you from others

8. Although we generally collect personal information directly from you, on occasion, we may also collect certain categories of personal information about you from other sources. In particular: third party service providers (like Google, LinkedIn, etc.) who are located in the US or Europe, which may provide information about you when you link, connect, or login to your account with the third party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider; and

How we use personal information

9. We will use your personal information:

a. To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites

b. Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:

i. operating the Sites;
ii. providing you with services described on the Sites;
iii. verifying your identity when you sign in to any of our Sites;
iv. responding to support tickets, and helping facilitate the resolution of any disputes;
v. updating you with operational news and information about our Sites and services e.g.
to notify you about changes to our Sites, website disruptions or security updates;
vi. carrying out technical analysis to determine how to improve the Sites and services
we provide;
vii. monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to
ensure compliance with the user terms that apply to the Sites;
viii. managing our relationship with you, e.g. by responding to your comments or queries
submitted to us on the Sites or asking for your feedback or whether you want to
participate in a survey;
ix. managing our legal and operational affairs (including, managing risks relating to
content and fraud matters);
x. training Teleportel staff about how to best serve our user community;
xi. improving our products and services.
xii. providing general administrative and performance functions and activities; and
xiii. processing your job application to Teleportel.
c. Where you give us consent:
i. providing you with marketing information about products and services which we feel
may interest you; and
ii. customising our services and websites, like advertising that appear on the Site –
where this involves the use of cookies or similar technologies – in order to provide a
more personalised experience.
d. For purposes which are required by law.
e. For the purpose of responding to requests by government, a court of law, or law
enforcement authorities conducting an investigation.


When we disclose your personal information

10. We will disclose personal information to the following recipients:

a. subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in Europe and the USA , payment processing services which are located in the US and Europe; Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
b. our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Europe and in the USA
c. regulators and government authorities in connection with our compliance procedures and obligations;
d. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
e. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
f. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
g. a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
h. other recipients where we are authorised or required by law to do so. Where we transfer and/or store your personal information
11. We are based in Belgium, EU. Your data will be processed in Europe and and the US.In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

How we keep your personal information secure

12. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Belgium. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How you can access your personal information

13. You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Sites at any time. If you are a customer or if you are not a customer, you can make an access or correction request by contacting us using the contact details at the end of this policy.

Marketing Choices regarding your personal information

14. Where we have your consent to do so (e.g. if you have subscribed to one of our e- mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself or by sending an email to marketing@teleportel.com an adding your email address and the word ‘unsubscribe’ in the subject of the mail.

15. We use cookies to allow our video-communication services. These are key to proper functioning. You have the choice to accept/refuse cookies, when you visit our sites (for the first time) or when installing/trying our video services. Moreover you can send an email to marketing@teleportel.com with your email address and the word ‘end cookies’ in the subject of the mail. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies and web analytics

16. When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:

a. your IP address or proxy server IP address’;
b. the domain name you requested;
c. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;


d. the date and time of your visit to the website;
e. the length of your session;
f. the pages which you have accessed;
g. the number of times you access our site within any month;
h. the file URL you look at and information relating to it;
i. the website which referred you to our Sites; and
j. the operating system which your computer uses.
17. Occasionally, we will use third party advertising companies to serve ads based on prior visits to our Sites. For example, if you visit our Sites, you may later see an add for our products and services when you visit a different Site


Information you make public or give to others

18. If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third party Author) whether via our Sites or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply. How long we keep your personal information

19. We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Teleportel services, you can request that we erase your personal information and close your Teleportel account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

20 We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
21.A copy of the latest version of this policy will always be available on this page.

How you can contact us

22. If you have questions about our privacy practices or the way in which we have been managing your personal information, mail marketing@teleportel.com

How you can access your personal information

23. You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.

24. These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.

25. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.

Both ‘personal information’ and ‘personal data’ have the same meaning in the context of this Privacy Policy.

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