The lionshare of your website visitors did not land by accident. They searched and…found. Website visitors want instant gratification. If they do not see instantly what they want – they may leave your site and never come back. By offering instant presence by a real person, you can prevent that by offering a Live Text Chat button. With mutual consent-, the text chat can be transformed into a Live Video Chat whereby both parties can hear and see each other. During the chats, screens and content can be shared and documents can be exchanged. Thanks to Co-browsing your agent supports your visitor in all security. All this can make the difference when it comes to your ‘conversions’, your sales, your level of service. In other words : to the success of your business.
This LIVE TEXT & VIDEO CHAT enables you to meet personally with your website visitors, exactly at the time when you are on their minds. You do that by showing a ‘How Can I help you ?’ button. If no-one is available to take the call, that button will vanish. The call is automatically connected with your most suitable co-worker by following the Routing Plan that you have set in the Cloud system. Security and privacy are top priorities : the P2P connections are encrypted. The cloud-servers for European customers are hosted in Europe and in the USA for US-based customers. You can opt to use your own private, cloud server; dedicated to your organisation, not shared with others and under white label. The system can be used by all desktops, mobiles and browsers.