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Police stations and precincts attended over distance by officers in remote locations.

Unattended Police precincts are a reality today. In certain cities in Europe, dozens of these systems are at the service of victims of crime. The systems are not used to report small crimes (such as a stolen bicycle or loss of wallet ; these are reported over the internet) and not for heavy crimes (rape, murder, terrorism) which are dealt with by officers going to the homes of the victims. However, all the other criminal offenses are handled by a remote officer using video communications.The victims go to an unattended Police precinct . They ring the bell and the officer remotely opens the door after checking the identity of the visitor. The victims file their complaint in a formal fashion, using the system and communicating live with a police officer in a remote location. The agent who is in a call center, together with other agents, processes the statement of the citizen, enters the data into the computer and prints a copy on the victim's location. The agent checks the identity of the individual using electronic or other ID scan, an HD document camera, visual check and integrated tools in the form of biometric authentication such has signature or finger print recognition. The agent can view, scan and save documents or even images from objects brought by the victim. All the sessions can be recorded on disk for later consultation. Depending on the the nature of the criminal offense, the call can be routed to other officers (in other locations) to ensure the best possible service to the victim. The discussions can be interpreted live by a remote, professional interpreter who will not appear on-screen but who will be interpreting back and forth (audio-only). This way both the victim and the office can speak their native language. This solution is a unique support to liaise between back-office police workforce using their interpersonal skills and police officers 'on the street'. Formal University Studies have clearly demonstrated that over 90% of the citizens think this alternative is better or at least as good as talking to a physically present officer. Especially the fact that there is a precinct around almost every corner of the city is very reassuring. Using the systems has resulted in substantial savings in workforce and the ability of the Police Corps to dispatch more agents to street-work than before and spend less time behind a desk. The result : savings and true community policing.






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