Best customer experience for service and sales over distance, thanks to aligned eye-contact call center workstations.
Genuine eye-contact is very important when it comes to personal communications: it establishes rapport and conveys trust. We have a range of solutions, that will enable you to ‘look your customer straight into the eyes’. All the workstations deploy some sort of eye-contact alignment mechanism.
The 'Workstations' are used by the ‘Service Agents’, who are providing the service to the Kiosk User, from their remote location. The Agents can appear in front of the Kiosk user either in 2D or in 3D. This depends on the Workstation and on the Kiosk. In all cases, will the agents appear with aligned eye-contact.
An add-on device is mounted on the existing laptop. Thanks to this, the eye-contact with the person in the remote location will be aligned and the remote person will experience genuine eye-contact. The external webcam – integrated into the unit – transmits images in 2D. This is the perfect solution for those agents who use their own laptop but who lack the desk-space to use the i2i-CAM.